Balance 2015 ENG - Employee health and safety protection

The organization of the Lufthansa Group’s employee health and safety management is for the most part decentralized. This approach is against the background of the Group’s heterogeneous portfolio of compa- nies, which leads to pronounced variations in the requirements of individual business segments. A key supervisory position in the Company’s health protection concept falls to the Medical Service, whose team of occu- pational, aviation and tropical physicians are responsible for all health-related issues concerning employees. This unit, whose quality management is certified according to DIN EN ISO 9001, has been headed by Dr. Lothar Zell since September 1, 2014. Award for social counseling Crisis and conflict situations can affect any of us. That is why the aviation company offers Lufthansa Social Counseling as a voluntary staff support service. This unit provides support for employees and man- agers in the event of job-related problems, as well as private, financial or family-related difficulties. Its wide-ranging service portfolio is available at numerous locations in Ger- many (see page 101, Balance 2014). In 2014, Social Counseling organized a total of 133 workshops, training sessions and information events. The service’s over- all score in related participant satisfaction surveys was 1.67 (on a school grade scale from 1 to 6). Its offer includes half-day workshops on resiliency in times of change as well as a range of formats on health- promoting (self-)leadership, team building and conflict management. Social Coun- seling was also an established part of the HR Campaign Days, which again took place at the Lufthansa Aviation Center in Frankfurt during the reporting year. In March 2015, Lufthansa Social Counseling received the Soul@Work Award for its health-oriented accompaniment of orga- nizational change processes. In 2014, the Medical Service began re- aligning itself as a Center for Corporate Health Management. Its goal is to further increase the links between the Group companies’ health managers and to promote the exchange of information on medical subjects. Furthermore, the newly created “Health Steering Committee” is to develop new guidelines and programs for all Group companies. Last year, one area of emphasis for the Medical Service was to provide comprehensive information and advice on Ebola for the Lufthansa Group’s flying personnel. The Lufthansa Group’s comprehensive employee health and safety protection aims at promoting and maintaining its employees’ individual performance and motivation. In the reporting year, the Lufthansa Group’s Medical Service began realigning itself as a Corporate Health Management center. Employee health and safety protection Fit for the future Lufthansa Social Counseling received the Soul@Work-Award in March 2015. 88 // Social Responsibility

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