Balance 2015 ENG

The Lufthansa Group’s commitment in the area of voluntary CO2 compensation is firmly anchored in the Group-wide Strategic Environmental Program 2020; moreover, it is an integral part of the aviation industry’s four-pillar strategy for climate protection (see page 42). The options offered by the Group airlines Lufthansa, Swiss and Austrian Airlines and by the Lufthansa subsidiary AirPlus all do their part to keep the environ- mental impact of flying as low as possible (see page 68). extended its health-related offers for pas- sengers for many years and has succes- sively set benchmarks in the area of cabin air quality (see page 66). Data protection and data security are the basis for a trusting business relationship. Daily, the Lufthansa Group companies pro- cess enormous volumes of data and in so doing always handle personal data with the utmost care. In addition, such data are protected and secured in accordance with the most stringent standards and the very latest technical norms (see page 67). For the Lufthansa Group, flight safety and health protection have the very highest priority. With the crash of Germanwings flight 4U9525 on March 24, 2015, an emergency situation arose for the Lufthansa Group. In response, the Lufthansa Group airlines introduced a new procedure for cockpit occupancy directly following the accident. Under the new procedure, two authorized persons must now be present in the cockpit at all times for the duration of a flight. As a further precautionary measure, the Lufthansa Group immediately expanded its internal flight safety structures. Beyond this, the aviation company has continuously Sustainability Report Balance // Issue 2015 // Lufthansa Group // 61

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