Balance 2015 ENG - Flight safety and health protection

In coordination with Germany’s federal aviation authority, the other German airlines and the German aviation association, the Lufthansa Group airlines introduced a new procedure for cockpit occupancy immedi- ately following the accident. Under the new procedure, two authorized persons must be present in the cockpit at all times for the duration of a flight. As a further precautionary measure, the Lufthansa Group has expanded its safety structures. Supplementary to the safety pilots at the individual member airlines, a new group-wide function was created and assigned comprehensive responsibility for examining and further refining all proces- ses relevant to flight safety. Alongside his current function as safety pilot at Deutsche Lufthansa AG, Captain Werner Maas has held the new post of Group Safety Pilot since March 27, 2015. In this new capac- ity, he reports directly to the Chief Execu- tive Officer of Deutsche Lufthansa AG, Carsten Spohr. For the purposes of flight safety, all airlines within the Lufthansa Group have Safety Management Systems (SMS) that follow the requirements of the International Civil Aviation Organization (ICAO). The aims of these systems are to assess the safety level of flight operations, to detect and evaluate any safety hazards in advance, and to lower the risk of accidents by implementing suitable countermeasures (see page 74, Balance 2014). Flight safety and health protection have top priority for the Lufthansa Group For the Lufthansa Group, the safety and health of passengers, crews and employees rank first and foremost. With the crash of Germanwings flight 4U9525 on March 24, 2015, the Lufthansa Group faced an emergency the like of which we all hoped would never occur. Germanwings and Lufthansa announced immediately their intentions to do everything within their power to accompany and support the family members and friends of the accident victims in the best possible way. IOSA Audit – The most comprehen- sive safety standard in aviation An independent assessment of the safety standards at the airlines within the Lufthansa Group is carried out every two years by means of the IATA Operational Safety Audit (IOSA). Internationally, IOSA is Special Assistance Team The Lufthansa Group has a qualified Special Assistance Team (SAT) at its disposal. About 1,500 employees from different companies across the Lufthansa Group have voluntarily completed training and continuing education units to be knowledgeable in providing “psychological first aid” in the event of an emergency situation. Only a short time after the Germanwings accident, more than 200 SAT members gave support to family members. 64 // Product Responsibility

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