Balance 2015 ENG - About this report

About this report Balance, the Lufthansa Group’s Sustainability Report, informs stakeholders and the interested public about the Group’s goals, activities and advances in the areas of business, social responsibility, environment, product and corporate citizenship. The data presented in this report refer to the financial year 2014. Across the Lufthansa Group, Corporate Responsibility is understood to comprise the following dimensions: Economic sustainability Corporate governance and compliance Climate and environmental responsibility Social responsibility Product responsibility Corporate citizenship Scope of consolidation and comparability You will find explanations concerning the scope of consolidation and calculation methods used to determine the absolute and specific resource consumption at the Lufthansa Group on page 113. Due to changes in the portfolio over the past years, the figures for personnel and envi- ronmental performance cited in this report are only to a limited extent comparable with those reported for previous years. There are also certain differences in approach compared to the Annual Report when calculating passenger numbers and their derivative performance indicators (see explanations relating to the overview on page 2, At a glance). Publication dates of this report Balance, the Lufthansa Group’s Sus- tainability Report, is published once a year in German and in English. The preceding edition was published at the end of June 2014. 1 Taken from the Annual Report 2014 of the Lufthansa Group. 2 Previous year‘s figures have been adjusted due to IFRS 11. 3 For the reporting year 2014, the following companies have been included in Balance: Lufthansa (including Lufthansa CityLine, Air Dolomiti and Eurowings), Germanwings, Lufthansa Cargo, Swiss (including Edelweiss Air) and Austrian Airlines. Excluding the services of third parties as Lufthansa can influence neither performance nor the equipment operated (see also table “Share of third parties“ on page 44). 4 Types of flights taken into account: all scheduled and charter flights. 5  See also table “Fuel consumption“ on page 44. 6 Balance: segments (operational perspective); Annual Report: Distance (customer perspective). One distance can include several segments, e.g. in the event of stops en route. 7 Balance: on the basis of all passengers aboard; Annual Report: on the basis of all revenue passengers. 8 Companies referred to as in 3, but including the services of third parties, as these contribute to the Group’s results. Types of flights as in 4, but including ferry flights, as these represent costs. // 1 Additional information on the Internet In addition to this report, the Lufthansa Group also informs readers via the Internet about its activities in the area of sustain- ability: www.lufthansagroup.com/responsibility Disclaimer in respect of forward-looking statements The data included in this report has been collected and processed with the utmost care. Nevertheless, errors in transmission cannot be ruled out entirely. Information published in this report with regard to the future development of the Lufthansa Group and its subsidiaries consists purely of forecasts and assessments and not of definitive historical facts. Its purpose is exclusively informational, identified by the use of such cautionary terms as believe, expect, forecast, intend, project, plan, estimate, count on, or endeavor. These forward-looking statements are based on all the discernible information, facts and expectations available at the time. They can, therefore, only claim validity up to the date of their publication. As forward- looking statements are by nature subject to uncertainties and imponderable risk factors – such as changes in underlying economic conditions – and rest on assumptions that may not or divergently occur, it is possible that the Group’s actual results and development may differ mate- rially from those implied by the forecasts. The Lufthansa Group goes to great lengths to check and update the infor- mation it publishes. It cannot, however, assume any obligation to adapt forward- looking statements to accommodate events or developments that may occurat some later date. Accordingly, it neither expressly nor conclusively accepts liability, nor does it give any guarantee for the actuality, accuracy and completeness of this data and information.

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