Balance 2015 ENG - Contents

Contents 1 About this report 2 At a glance 4 The Lufthansa Group 6 Innovation – The key to a successful future 16 Sustainable Business Practice 18 Doing business responsibly and sustainably 20 “The environment always flies with us.” – Interview with Carsten Spohr 23 Stakeholder dialogue 26 Corporate governance and compliance 28 Fleet development 31 Sustainability in the procurement process 32 Climate and Environmental Responsibility 34 Strategy and management 39 Fuel consumption and emissions 50 Energy and resource management 54 Active noise protection 57 Commitment to science 58 Product Responsibility 60 Safety, health, satisfaction 62 Customer satisfaction 64 Flight safety and health protection 67 Data protection and data security 68 Offsetting carbon emissions 70 Social Responsibility 72 Seizing the opportunities of change: Thinking the future, meeting new challenges, living out responsibility 74 Interview with Åsa Lautenberg 75 Diversity and equal opportunity 80 Employment policy based on partnership 83 Talent management 88 Employee health and safety protection 90 Corporate Citizenship 92 Lufthansa Group Social Care – For a culture of shared responsibility 93 Humanitarian emergency aid 95 Social commitment 101 Environmental sponsorship 102 Cultural commitment 103 Sports sponsorship 104 Service and Information 106 Glossary 112 Editorial information 113 Notes on the scope of consolidation and methodology for calculating absolute and specific consumption and emissions 114 Most stringent noise standards for the Lufthansa Group’s fleet 115 The operating fleet of the Lufthansa Group 116 Corporate Responsibility: Prizes, awards and indices    / 1 / 3 / 4 / 5 / 2 / 6 /

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