Balance 2015 ENG

the most widely recognized and accepted standard for flight safety. All airlines within the Lufthansa Group fulfill the IATA safety standards in their entirety. In 2007, Lufthansa Cargo became the very first IOSA-registered freight airline worldwide. Ever since that first successful completion of an intensive audit, the Lufthansa Group’s freight specialist has been trailblazer in the area of flight safety standards for cargo airlines. In 2014, Lufthansa became the first Lufthansa Group airline to be audited in accordance with the new Enhanced IOSA Standard, which is set to become manda- tory from September 2015. www.iata.org/iosa Broad portfolio of medical offers To meet the rising demand for medical transport and the clarification of passen- gers’ medical issues, the Lufthansa Group has for some time continuously expanded the health-related services it offers cus- tomers (see page 75, Balance 2014). For this reason, the aviation company’s Medi- cal Service has offered the Passenger Medical Care division since 2009, among other options. With the so-called Patient Transport Com- partment (PTC) Lufthansa offers a service that is unique worldwide. The technical equipment of this “airborne intensive care unit” leaves nothing to be desired in com- parison with those in hospitals and allows seamless medical care and monitoring of patients in critical conditions. The spacious interior offers room for one patient couch, two seats for a physician and a Lufthansa escort (PTC Medical Crew Member) as well as for all medical equipment, medications and consumable supplies required. In comparison with conventional ambu- lance aircraft, the use of the PTC offers numerous advantages. For example, patients benefit from time savings of up to 50 percent as the PTC module is fitted aboard a commercial airliner. Since June 2015, the PTC has been available on all Lufthansa Group long-haul flights leaving from or arriving in Frankfurt and Munich. Lufthansa’s Medical Service developed the PTC jointly with Lufthansa Technik. The central contact point for advice on and coordination of all patient transport aboard Lufthansa aircraft is the Medical Opera- tions Center (MOC). Up to 100 intensive- care patients are transported in the PTC every year. The Patient Transport Compartment (PTC) – a unique service worldwide – was jointly developed by Lufthansa’s Medical Service and Lufthansa Technik. With the program “Doctor on Board”, which currently consists of more than 9,000 phy- sicians worldwide, Lufthansa again assumes responsibility for its passengers (see page 75, Balance 2014). In addition, the Com- pany puts passengers in contact with selected panel doctors at all of its destina- tions (a fee is charged) should they need urgent medical attention. www.LH.com/uk/en/Travelling-healthily Austrian Airlines and Swiss also offer their passengers a broad scope of medical services. For example, Swiss passengers may consult the “Health and travel” guide online to access information on “Flying and health”. Moreover, this Lufthansa Group airline was certified in May 2014 by the foundation ECARF (European Center for Allergy Research Foundation) as the first airline worldwide to cater for allergy sufferers. Sustainability Report Balance // Issue 2015 // Lufthansa Group // 65

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