DLH_Balance_2016_ENG - Flight safety and health protection

4U9525 With the crash of Germanwings ight 4U9525 on March 24, 2015, an emergency occurred for the Company which each employee of the Lufthansa Group hoped would never happen. Germanwings and Lufthansa announced immediately that they would do everything in their power to look after and support the family members and friends of the accident’s victims in the best possible way (see page 74). Shortly after the accident, in cooperation with Germany’s Federal Aviation Of ce (LBA), the other German airlines and the Association of German Civil Aviation (BDL), the airlines of the Lufthansa Group intro- duced a new procedure for crew presence in the cockpit. Accordingly, two authorized persons now have to be in the cockpit at all times during a ight. As a further immediate measure, the Lufthansa Group expanded its safety struc- tures. As a complement to the safety pilots of the individual airlines, the new function of Group Safety Pilot with overall responsibility for reviewing and further re ning proce- dures related to ight safety was created. Since March 27, 2015, Captain Werner Maas has been responsible for this new task in parallel with his current role as Safety Pilot of Deutsche Lufthansa AG; he reports directly to Group CEO Carsten Spohr. For the purpose of ight safety, all airlines within the Lufthansa Group have Safety Management Systems (SMS), which are oriented by the requirements of the Interna- tional Civil Aviation Organization (ICAO). The goal of these systems is to document the state of safety in ight operations, to identify hazards at an early stage and assess them, and to lower accident risks by implementing suitable countermeasures (see page 74, Balance 2014). IOSA audit – The most comprehensive standard for safety in air transport An independent assessment of the safety standards of the airlines within the Lufthansa Group takes place every two years through the IATA Operational Safety Audit (IOSA). IOSA is considered the internationally most respected safety standard in air transport. All Lufthansa Group airlines ful ll this IATA safety standard in its entirety. Lufthansa Cargo was the rst IOSA-registered freight airline worldwide. Furthermore, in 2014 Flight safety and health protection For the Lufthansa Group, safety and the health of passengers, crews and employees have top priority. For the purpose of ight safety, all airlines within the Lufthansa Group have Safety Management Systems. Beyond that, the Lufthansa Group continuously expands its health-related offers for passengers and also carries out extensive measurement tests concerning cabin air. Lufthansa became the rst airline within the Lufthansa Group to be audited according to the new Enhanced IOSA Standard, which has been binding since September 2015. In 2016, the audit was repeated without objection. www.iata.org/iosa Expansion of the medi- cal product portfolio The Lufthansa Group continuously expands its medical product portfolio for passengers. With the so-called Patient Transport Com- partment (PTC), which Lufthansa’s Medical Service developed jointly with Lufthansa Technik (see page 65, Balance 2015), Lufthansa offers a service that is unique worldwide. This “airborne intensive care unit” has been available since June 2015 on all long-haul ights taking off or landing in Frankfurt or Munich. An additional way for Lufthansa to assume responsibility for its passengers is the “Doctor on Board” program (see page 75, Balance 2014). 70 // Product Responsibility

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