Sustainability Report Balance // Issue 2016 // Lufthansa Group // 3 “In this issue of Balance, the title is dedicated neither to our aircraft nor to our tech- nical innovations, but to the people who move our Com- pany forward each day and who make mobility possible in the first place by fulfilling their tasks in the air and on the ground: our 120,000 employees worldwide.” Carsten Spohr Dear Readers, This latest issue of Balance marks our 22nd year of reporting on the wide range of activities and initiatives that we undertake and implement every day to ensure the sustainability of our entrepreneurial actions. More than two decades ago, we were still among the pioneers with this kind of reporting. In the future, the disclosure of information about non- nancial measures and ratios will be legally binding in the European Union for listed companies as well as others. The fact that Lufthansa has published this report since 1994 demonstrates that we are innovative trailblazers in this area as well. We maintain a particular focus on the future viability of our Company. In the strategic pro- gram “7to1 – Our Way Forward”, launched two years ago, we designated seven elds of action and thus laid the foundations for improved results over the long-term and the suc- cessful future development of the Lufthansa Group as a whole. The issue of safety has and will always have the top priority in all that we do. Yet our next most important corpo- rate goal is future viability. Last year, we made a great deal of progress in this area. Another key point on our agenda is our responsibility to protect climate and the environ- ment. This is re ected in the diverse programs that follow the established four-pillar strat- egy, which comprises technological, operative, infrastructural and economic measures. The speci c consumption of our airlines in 2015 remained stable at the previous year’s record value of 3.84 liters of kerosene per passenger and 100 kilometers. This year we are phasing 52 new and particularly fuel-ef cient aircraft into service – arithmetically, we take delivery of one new aircraft per week. Thus we continue to pursue our long-term eet modernization – the largest in our Company’s history. In early 2016 we became the rst commercial airline to operate the Airbus A320neo – a particularly quiet and fuel-ef cient aircraft. With the new Bombardier CSeries at Swiss, another exceptionally fuel-ef cient aircraft will join our eet this summer. And the third new type of aircraft, the Airbus A350, is set to follow this coming winter in Munich. In this issue of Balance, the title is dedicated neither to our aircraft nor to our technical innovations, but to the people who move our Company forward each day and who make mobility possible in the rst place by ful lling their tasks in the air and on the ground: our 120,000 employees worldwide. We provide you insights into the fascinating worlds of all our Group’s business areas. We address the issue of change in the working world and its related challenges, including for our human resources management. And we report with no small satisfaction that last year as well 130,000 young people applied to become part of our team. By joining the UN Global Compact in 2002, we reinforced our voluntary commitment to assume our responsibility in the environmental and social areas alongside that for eco- nomical aspects. This also embraces our unwavering commitment to social issues in general. Discover in this issue of Balance more about how we meet our social responsibility as the world’s leading aviation group. I thank you for your interest in our work and wish you a sustainably captivating read. Carsten Spohr Chairman of the Executive Board and CEO Deutsche Lufthansa AG www.lufthansagroup.com/responsibility