DLH_Balance_2016_ENG - Contents

Contents 1 About this report 2 At a glance 4 The Lufthansa Group 6 Cover story: Changing working environment 16 Sustainable Business Practices 18 Strategy and management 21 Stakeholder dialogue 25 Corporate governance and compliance 29 Fleet development 34 Climate and Environmental Responsibility 36 Strategy and management 41 Fuel consumption and emissions 52 Energy and resource management 58 Active noise protection 61 Commitment to climate research 62 Product Responsibility 64 Product responsibility at the Lufthansa Group 65 Customer centricity and quality focus 67 CO2 compensation 70 Flight safety and health protection 72 Data protection and data security 74 Germanwings flight 4U9525 76 Social Responsibility 78 Strategy and management 82 Diversity and equal opportunities 88 Employment policy based on partnership 91 Talent management 92 Health management and occupational safety 94 Corporate Citizenship 96 Lufthansa Group Social Care 97 Humanitarian emergency aid 100 Social commitment 104 Additional commitment 106 Service and Information 108 Glossary 114 Editorial information / Contact partner 116 Notes on the scope of consolidation and methodology for calculating absolute and specific consumption and emissions 117 Verification statement Scope 1 - 3 118 Most stringent noise standards for the Lufthansa Group’s fleet 119 The operating fleet of the Lufthansa Group 121 Corporate Responsibility: Prizes, awards and indices    / 1 / 3 / 4 / 5 / 2 / 6 /

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