114 // Service and Information Photo credits Oliver Rösler (title, cover, content pages 7, 8, 12, 29, 30, 44, 55, 59, 65, 67, 79, 82, 85, 86, 104, 105, 115) Gregor Schläger (title, cover, content pages 7, 8, 16, 23, 34, 37, 52, 53, 93, 115) Patrick Kuschfeld (title, content pages 9, 10, 15, 60, 61, 76, 87, 102) Andreas Pohlmann (page 3) Sonja Brüggemann (pages 7, 15, 46, 57, 87, 101) Jens Görlich (pages 8, 48, 64, 106) Jan Brandes (page 9) Fenchel & Janisch Filmproduktion (page 11) Christian Scholz (page 12) Jürgen Mai (page 15) Rolf Bewersdorf (pages 20, 30, 44) DennerleinBrands GmbH (pages 31, 58, 71) Airbus (pages 33, 115) Jörg Ladwig (page 33) production ncag (page 33) Munich Airport/Aesthetika (page 49) Dominik Mentzos (pages 62, 73) Alex Tino Friedel (page 66) Helmut Fricke (pages 94, 103) Tilman Becker (page 96) Lufthansa Cargo/Fraport (page 97) Lufthansa Cargo (infographic pages 98/99) Christian Ahrens (cover) www.fotolia.com: senoldo (pages 5, 98) Other: Lufthansa Group photo archive Editorial information Published by Deutsche Lufthansa AG Lufthansa Group Communications Senior Vice President: Andreas Bartels Concept, text, and editors Lufthansa Group Communications Corporate Responsibility & Events Management Director: Susanne Kotysch Steffen Milchsack Claudia Walther Design and production organic Marken-Kommunikation GmbH, Frankfurt am Main Copy deadline June 30, 2016 Paper Contents: ENVIRO TOP, recycling paper made from 100 percent recycled paper. Produced without optical brightening agents or chlorine bleach. Certi ed with The Blue Angel environmental label – RAL-UZ 14. Cover: Hello Fat Matt (FSC-certi ed) Reprints, including excerpts, only with written permission from the publisher and by citing Deutsche Lufthansa AG as the source (text and images). In this case we ask that you send us a copy or clipping. Printed in the Federal Republic of Germany ISSN 1612-0906 Contact partner carbon neutral natureOffice.com | DE-197-588722 print production Deutsche Lufthansa AG Lufthansa Group Communications Susanne Kotysch Head of Corporate Responsibility & Events Management FRA CI/B Lufthansa Aviation Center Airportring D-60546 Frankfurt/Main balance@dlh.de Please note that www.LH.com is the central contact point for all inquiries con- cerning customer service. Under the header “Help & Contact” you will nd full informa- tion on how to contact Lufthansa. You will nd further information on sus- tainability within the Lufthansa Group at: www.lufthansagroup.com/responsibility Order your copy of our Annual Report 2015: www.lufthansagroup.com/investor-relations