Please activate JavaScript!
Please install Adobe Flash Player, click here for download
ePaper created 2014-08-08, 11:09:35 | version 1.32.01
Contents 01 About this report 02 At a glance 06 Company profile 08 More quietly into the future 22 Sustainable Business Practice 24 Embodying corporate responsibility 28 Corporate governance and compliance 30 Stakeholder dialogue 35 Fleet development 38 Sustainability in the procurement process 40 Local value creation 44 Climate and Environmental Responsibility 46 Strategy and management 49 Fuel consumption and emissions 60 Energy and resource management 66 Involvement in science 68 Product Responsibility 70 Our fundamental focus 72 Customer satisfaction 74 Flight safety and health protection 76 Data protection and data security 78 CO2 compensation 80 Social Responsibility 82 A new personnel strategy for the Lufthansa Group 85 Diversity and equality of opportunity 90 Employment policy based on partnership 97 Training and continuing education 100 Employee safety and health protection 102 Corporate Citizenship 105 Humanitarian emergency aid 106 Social commitment 110 Environmental sponsorship 112 Cultural commitment 114 Sports sponsorship 116 Service and Information 118 Glossary 124 Editorial information and contact persons 125 Notes on the scope of consolidation and methodology of calculations 126 Most stringent noise standards for the Lufthansa Group’s fleet 127 The operating fleet of the Lufthansa Group 129 Prizes and awards / 1 / 2 / 3 / 4 / 5 / 6 / 44 Climate and Environ- mental Responsibility 22 Sustainable Business Practice